After-sales planning for scooter dealers in South America, Europe and Africa
Before you place a scooter order for your dealer network or fleet, agree how warranty claims, replacement parts and repairs will be handled at the destination. Start with the model and configuration you intend to order, the conditions in which it will operate and the people who will handle service locally. Then ask us for a written parts and service proposal alongside your quotation.
Agree warranty handling before you order
Our confirmed commercial terms provide a 12-month warranty from customer receipt for the motor, controller, battery, display, charger and frame. Wear parts are excluded. The excluded causes are collision or other human-caused damage, water ingress, overloading, unauthorised modification, incorrect charging, normal wear and use contrary to product instructions.
MiHunter normally supplies replacement parts after a claim is confirmed. Local labour is excluded unless agreed in writing, and standalone international parts freight is customer-paid by default. Special cases require a written agreement.
Before making service commitments to your customers, agree who will receive claims, what evidence is required, who confirms eligibility and where authorised returns should go. Request separate estimates for assessment, parts dispatch and repair. These arrangements need to be negotiated; there is no confirmed guaranteed response, repair or parts-dispatch SLA.
Choose parts from the allowance, then plan replenishment
You may select free spare parts from the list we supply, up to 1% of the order's product FOB value. Selections above that allowance are chargeable. Confirm the part references and compatibility with your ordered configuration before choosing the items.
The allowance establishes neither stock availability nor a complete local repair kit. Ask separately about the availability, dispatch and replenishment time for the parts you expect to need. Agree who will maintain any local parts supply and who will pay the associated costs. Commercial arrangements remain subject to configuration, stock and written quotation.
Confirm European stock and service eligibility
MiHunter has self-operated and partner warehouse support in France, Poland, Germany and the Netherlands. Selected popular products are dynamically stocked; ask for dated confirmation of the model, quantity and availability for your order.
For selected popular products confirmed in stock, with a destination within the warehouse service region, estimated receipt is 5–7 business days after full payment is received, typically around 7 business days. Remote areas and islands require individual confirmation. This is an estimate of customer receipt, not warehouse dispatch or a guaranteed SLA.
Service broadly covers most EU member states. Confirm the exact destination and your order's service eligibility rather than assuming coverage throughout Europe.
The after-sales warehouse in France shares the confirmed inventory-warehouse address:
10 RUE DU BALLON, LOT A010, 93160 NOISY-LE-GRAND, FRANCE
It supports parts dispatch, repairs, returns and replacements, without a guaranteed SLA. Contact us to confirm the arrangements and handling instructions for your case before sending goods. The stock-order receipt estimate does not set a turnaround time for repairs, replacement parts or exchanges.
Plan China factory fulfilment for South America and Africa
South American and African orders ship from our factory in China. Confirm factory stock for each model and order, with transport time planned separately. South America has no local warehouse; Africa has no local warehouse or local ready stock. Build your service plan around the agreed route and local arrangements, without assuming that European warehouse or after-sales services extend to these destinations.
Under routine conditions, the typical factory lead time is approximately 45 days, excluding transport. It starts after the agreed advance payment is received and the configuration, colour and logo are all confirmed. Request a separate parts-replenishment estimate: the complete-product factory lead time is neither a parts-replenishment schedule nor an arrival guarantee.
Brazil and Argentina are our confirmed South American priority countries; South Africa, Egypt and Morocco are the African priorities. For every destination country and order, confirm in writing who is responsible for import, certification/compliance, warranty and spare parts. Regional priority does not establish a local dealer network or country-specific warranty.
Describe operating conditions and request supporting evidence
Tell us about the expected temperature conditions, rain, dust and coastal exposure, together with storage and charging arrangements. Ask for the exact configuration's operating and maintenance instructions and written confirmation of its limits.
For any proposed temperature, ingress or corrosion claim, request supporting test evidence identifying the sample, configuration and scope. A sample report does not establish certification for every complete-vehicle configuration, a manufacturer's EU Declaration of Conformity, permission to use a certification mark or destination-country road approval.
Regional climate assumptions and an IP entry cannot establish suitability, durability or warranty coverage. Water ingress remains excluded under our confirmed warranty terms. Request evidence and written answers before setting service intervals, estimating battery life or promising fleet availability.
Request a training and repair-support proposal
Ask which manuals, diagnostic guidance, technician sessions, compatible parts lists and escalation contacts can be supplied for your configuration, in which language and at what cost. Request a written proposal before treating training or local technician support as included.
Work through a sample warranty claim together: who records the fault, who confirms eligibility, which remedy is approved, who carries out the work and who pays the freight. Agree the local service contact, escalation steps and parts arrangements before promising dealer turnaround times. Training, technician arrangements and handling procedures remain matters for discussion and written agreement.
Send us your service questions with your enquiry
For a distributor, importer, fleet or OEM/ODM enquiry, send your destination, model and configuration, proposed quantity, operating conditions and service questions to
Email：molly@mihunter.com
WhatsApp/telephone：+8613506790933
Ask for a written parts and service proposal alongside the order quotation.
Fact confirmation dates
These dates identify when the underlying facts were last confirmed, separately from the article date above.
Information | Last confirmed on
South America scope | 2026-08-30T09:54:00Z |
Africa scope | 2026-08-30T10:10:00Z |
Europe scope update | 2026-08-30T14:40:00Z |
Commercial terms | 2026-09-12T04:06:23Z |
Fulfilment boundaries | 2026-09-13T15:45:25Z |
Contact channels | 2026-08-13T10:58:00Z |
